Roku Troubleshooting

Roku Troubleshooting and FAQ
Few are some basic Roku Troubleshooting techniques and some help for new users about the device and also some FAQ’s for the Roku device:-

Unable to update Roku activation code Use your Roku remote and press the start button to get a new code >> Create a new Roku account > In addition, ensure you enter the valid Roku activation code or Roku com link enter code > restart your Roku device > besides, contact our team of experts and get a new activation code >> also, resume all the steps from the beginning check your wireless network connection >> hope that the above steps are useful to complete Roku express troubleshooting. Furthermore, you can also reach our team of experts at the toll-free number or visit our site ( Troubleshooting.

Roku streaming stick troubleshooting This troubleshooting page will help you diagnose problems with any Roku Streaming Stick. Device not responding Roku is plugged into power and HDMI port but does not display? No Power
Ensure that the power light on the Roku streaming stick is on and flashing. If not a possible issue is that the device is not receiving power. Check and make sure the micro-USB is plugged into the wall, and make sure that it is plugged into the Roku. If the light is not on, inspect the micro-USB port for any damage. If the port looks damaged then the port could have issues sending power. If the port looks fine then check the wire for cuts and frays.
loose display connector Make sure that the Roku streaming stick is properly connected to the HDMI port of the screen you are using. Push in either side of the HDMI cord to ensure that it is fastened in. Make sure that the screen’s input is set to the appropriate HDMI port. You can check this by hitting the input button on the remote of the t.v. you are using and changing it to the appropriate input.Roku Troubleshooting

Roku Troubleshooting Step by Step

Faulty network connection Online apps are present on the system, but when accessing apps that use online services errors are received. Message “low signal strength”This message means that the app does not have a strong enough signal or does not have any signal to get data for the app. If so navigate to the settings menu and click on the internet option. Simply turn the WI-FI on and off and it should reconnect the WI-FI. If this does not solve it contact your internet provider about possible connection issues. There are extended dongles that Roku provides from that could help with this issue. Some common issues will occur while connecting your Roku device through the internet either wired or wireless. You may face Roku error code 009 and 014 due to this.

To resolve Roku error code 009

Check that your internet connection is active from another device.
You may need to adjust DNS settings on your router.
Go to “advanced router settings”:-

  • Update your router’s firmware
  • Change your wireless channel to a less congested one
  • Adjust ACL/mac address filtering
  • Adjust wireless security mode
  • Change DNS servers
  • These steps will definitely resolve the problems Roku error code 009

To resolve Roku error code 014

Connect your Roku to your router using an ethernet cable. Complete the setup for an ethernet connection in the Roku settings. Choose the wireless connection option in internet settings on the Roku After choosing the wireless option, choose your network name. Enter your password. You should now be connected to your wireless network.

What should I do if my streaming player is not connecting to my wireless network? Your streaming player connects to your wireless network the same as your laptop or smartphone.  If these other devices can access the internet, then your streaming player should be able to do the same. Make sure to select the same network name, and enter the same password you use with the other devices. remember that passwords are case-sensitive and easy to enter incorrectly. For more help, visit Roku Troubleshooting

Can I take my Roku streaming player with me when I travel? Yes. You can bring your streaming player and watch your favorite entertainment when you travel. Remember to also bring the power adapter, remote and any cables you use to connect your streaming player at home and make sure your destination has a good internet connection. You will also need a computer or smartphone with wireless capabilities and a web browser to help get your streaming player connected to the network. For more details, visit with Roku Why do I need to enter a credit card? Saving a payment method makes it easy to rent or buy movies on demand, subscribe to popular services, and enroll in free trials. Charges will not be made without your authorization. For more information, visit

Roku Troubleshooting Steps

Why do I need to create a Roku account? Before you can start streaming, channels must be downloaded.  and installed on your streaming player. To accomplish this, your streaming player must be linked to a Roku account. With
a Roku account, not only can you add channels from the Roku Channel Store, but you can also manage your subscriptions, view your purchase history, and update payment method. For more information, visit go Roku com/account.

How to resolve channel playback error:
Channel play black error occurs while you stream your favorite videos. Roku screen freezes and you cannot stream any Videos or movies, to resolve the above error, find the Roku express troubleshooting steps below:-

  • Play the video on any other channel.
  • Use a different streaming device
  • Check and ensure that you use a secure internet connection.
  • To check the wireless network connection, you can go to settings > network
  • Use a valid Roku account and sign in credentials
  • Go to settings > system > power > system restart and restart your device, also try not to connect multiple devices to the router.
  • Now, unplug the router and then plug in back again.
  • Set up a new wireless network connection.

NOTE:- sometime the setup process or troubleshooting could be difficult but for all these queries we help and support for instant setup. Just call our dedicated support (1Tollfree) Roku Troubleshooting.

How to use the Roku player after activated?
Once you have activated your Roku device, you are ready to experience the grace and charm your Roku device streams with. In order to stream anything on Roku, you first need to add your favorite channels to your device from the ‘channel store’. After adding the channels, activate them by entering the channel activation codes which you received after adding the channels into the channels’ respective activation sites. After the activation of a channel, you can start streaming. you can also purchase Roku add on-demand channels from the ‘channel store’ and enjoy full features of Roku. Get Support for some common issues related to
Although the chances of problems showing up in your Roku device are very rare, we are here to solve these and many other issues:

  • Roku com link issue
  • Rokucomlink account activation
  • Unable to find Roku activation code
  • Support for Roku channel activation
  • Freezing issues
  • Roku activation code is not valid
  • Playback issues
  • How to find URL
  • How to find Roku comlink
  • Help for Roku error codes
  • Wireless network issues

Not able to play a specific video
Sometimes specific videos that you might want to see do not load on your Roku device.

Frequent buffering issues
A video does not stop buffering and buffers very frequently.

Not able to play the videos on any channel, This problem usually occurs due to no network availability.

Wi-Fi out of range
If your Roku player is not connecting to wi-fi, it is possible that the wifi signal from the router is out of range. In order to strengthen the signal, move the router and Roku so that there are fewer objects and walls between them. you should also avoid putting the router in the basement, near a window, or near other electronics that may emit interference. do not place the Roku device or the router in enclosed areas that can block the signal. You could also re-orient the router’s antennas towards the device. For the most reliable connection, you may connect the Roku directly to the router via an ethernet cable.

Roku Troubleshooting For Steaming devices

The system needs to be rebooted. It may be necessary to reboot both the router and the Roku player. Unplug both devices and wait 5 seconds before plugging them back in. retry wireless connection setup. Roku Troubleshooting 

Wrong IP address:
If your device is unable to connect to your network, check your IP settings for your wireless connection. Under settings, go to Wi-Fi and select your network settings. If the method to obtain the IP address is set to “manual”, change this to “automatic”. Roku Troubleshooting.

Low video quality:
Your Roku is connected to the high-speed internet but is streaming poor video quality.

Weak connection between Roku and router:
To strengthen the connection between your Roku and router, move your Roku to a higher area or away from any other devices that may be interfering with the connection. If this does not work, update your router firmware. To do this refer to the section entitled “applications crashing.” Roku Troubleshooting 

The speed of broadband connection:
To increase the speed of your broadband connection, discontinue the use of any other devices connected to the network being used by the Roku.

Applications crashing
Your application crashes or freezes randomly while using it.

Bugged application
If your applications are crashing or freezing often, then there may be an issue with the application. Try closing out the application you are currently using and open another one. check to see if the problem reoccurs. If that application also crashes, then try rebooting your device. This can be done by unplugging the device, waiting several seconds, and then plugging it back in Roku Troubleshooting.

Roku firmware out of date
Your Roku may not be up-to-date to be able to the new updates to your applications. To solve this, go to the home screen and enter the settings. under settings, select system, then system update, and check now. If an update is available, apply the update and check the functionality of your applications. Roku Troubleshooting 

Updating errors
The Roku device will not update and an error message or code appears on the screen. Firewall is blocking the connection with the Roku update server If your Roku is not updating, you may need to disable the firewall. To do this, log into your router settings. For Windows devices, you do this by opening a browser and connecting to That should be the default for almost all routers. find the firewall section. click that section and turn off the firewall. TV not communicating with Roku update server The TV might not be properly connecting with the Roku update server. To fix this, you can connect to the secret screen and update from there, to get to the secret screen use your remote to press home five times, fast forward three times, rewind two times. next, scroll to “update software” and click “OK.” Roku Troubleshooting 

How to factory reset before returning or giving away? Before you return, sell, or gift your existing Roku streaming player or Roku tv, we recommend you perform a factory reset which will:

  • Erase your personal preferences.
  • unlink your Roku device from your Roku account.
  • Reset all settings and return your Roku device to a state ready for initial setup.
  •  Performing a factory reset from the device settings

Follow the steps below from your Roku device to perform a factory reset:

  •  Press the home button home on your Roku remote.
  •  Scroll up or down and select Settings.
  •  Select system >> select advanced system settings >> select factory reset >> select factory reset everything and follow the on-screen instructions >>Performing a factory reset using the hardware reset button.
  •  On the back or bottom of each Roku device is a reset button. on some devices, there is a tactile button, while other devices have a pinhole button. If your device has a pinhole button, you will need a paperclip to perform the factory reset. once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for up to 20 seconds. The indicator light will blink rapidly on most Roku devices when the factory reset is complete Roku Troubleshooting.

Some common queries for which people call us?

  • What are some common troubleshooting tips for the Roku?
  • How can I solve my Roku application crashing issue?
  • What are the common issues with Roku?
  • How do I fix Netflix problems on Roku?
  • How do I resolve all my Roku issues?
  • How do you fix Roku connection problems?
  • What are some common troubleshooting tips for the Roku 3?

Solving setup problems:

  • What to do if you cannot see the video from your Roku streaming player on your tv?
  • What to do if you do not hear the audio from your Roku streaming player?
  • What to do if your Roku streaming player will not power on?
  • What type of remote control does my Roku streaming device use?
  • Why are button presses on the remote not always recognized by my Roku express/express +?
  • Why is my Roku enhanced remote not controlling volume and power on my tv?
  • What to do if your Roku streaming device is unable to update software?
  • What to do if the red light is flashing or you see a “low-power” warning?
  • What to do if the red light is on or you see a “your device is overheating”warning?
  • Where can I get support for my Roku tv? Roku Troubleshooting 

Wireless network setup and reliability:

  • How to find your wireless network name and password?
  • How to connect your Roku streaming device to your home network and the internet?
  • Tips for improving the wireless connection to your Roku streaming device?
  • How to check the connection to your home network and the internet?
  • What should I do if I cannot connect to my home network or the internet?
  • What to do if you see error code 011 (cannot connect to Roku)?
  • What to do if you see the “low signal strength” message?

Some common questions asked for activating your Roku:

  • How to activate or link your Roku streaming device?
  • How to resolve an issue when activating or linking your Roku streaming device
  • Why is a payment method required when creating a Roku account?
  • How to create or update the PIN for your Roku account?

Solving playback problems:

  • How do I resolve channel playback issues?
  • Why is a channel no longer available on my Roku streaming device?
  • What should I do if I see an “HDCP error detected” message or a purple screen?
  • Why is HDCP 2.2 important to playing 4k content?
  • Why is 4k at 60 fps important to playing 4k content?
  • Why is 4k at 60 fps important to playing her content?
  • What to do if you cannot stream Netflix 4k content
  • Why does my tv switch to a different device when trying to use my Roku streaming player?
  • What to do if the video is blocky or black while using Live tv pause
  • What to do if live tv pause buffer is lost when resuming from screensaver Roku Troubleshooting .

Miscellaneous support:

Why does my Roku streaming player restart every time I turn on my tv?
What is the red light on my Roku streaming player?
General battery handling and disposal
What are the safety precautions recommended for my Roku streaming device?
Can I power my Roku streaming player on or off?
How to update the software on your Roku streaming device
Why did the screensaver on my Roku streaming device change?
How to update the software on your Roku tv
Why does my Roku streaming device not recognize my external USB drive?
Can my Roku streaming device be controlled using an app?
Why does the Roku mobile app not see my Roku streaming device?
Solving problems with private listening Roku Troubleshooting.

Some common problems for which you might need assistance, If the user still experiences in any issues while linking the Roku deceive to its account or logging in to the account user try the above suggestion or can take assistance from our technical team who are availed round the clock rendering quick assistance to any technical issues faced by the users. The users get connected to then through the toll-free number at +1-(TOLLFREE) or by visiting our website at (Our WEBSITE). we are just a phone call away!


  •  Pro support services are best in technical expertise for Roku streaming devices is an independent provider of remote tech support services for software, hardware, and peripherals. We are unique because we have expertise in products from a wide variety of third-party companies.
  • Pro Support for Roku devices has no affiliation with any of these third-party companies unless such relationship is expressly specified. For permitted use and specific warranties associated with the software, hardware, and peripherals, please contact the relevant third party, our remote assistance is a paid support and terms and conditions according to our services provided.
  •  Technicians are expertise for Roku streaming devices for only the United States and Canada only.

We’re committed to your 100% satisfaction from our services and support provided by us. We make sure you enjoy the technology and services you pay for.
We don’t say you to pay until we commit to your Satisfaction. Roku Troubleshooting.